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Our Policies

Privacy Policy

At Hamilton Health Hub, we collect personal information from our patients for the primary purpose of providing quality health care services. Our Doctors require you to provide your personal details and a full medical history so that they may properly assess, diagnose, treat and be proactive in your health care needs and any of your Health issues.

In accord with the Privacy Amendment (Private Sector) Act 2000, all information collected at Hamilton Health Hub is treated as ‘sensitive information’. To protect your privacy, this Practice operates strictly in accord with the Act.

All our Doctors and Staff here at Hamilton Health Hub are trained to handle your personal information discreetly and privately. We also engage in a range of security initiatives to protect your information from loss or misuse.

There may be serious repercussions if we do not know who you are, how to contact you or be able to contact you in a timely manner. Withholding personal health information from your GP or others involved in your health care may out your life or health at risk.

Health providers involved in your treatment and care may receive selected information from your personal health record. These include pathology, hospital, radiology and specialist services.

If you wish to access your personal information you are welcome to discuss this with your treating doctor. Should you require a copy of your personal information, it is usually available within 30 days and nominal charges may apply.

Results Recall Policy

Please be aware that as per our Practice Policy, test results cannot be discussed over the phone. Reception and Nursing staff do not have appropriate access to view your medical records and discuss your clinical results.

If your results require further discussion, we will contact you directly. Results are usually returned to us 48-72 hours after the sample has been taken.

If you would still like to speak to your GP and you have not received a call within a week of your test, you are welcome to book an appointment at https://healthengine.com.au/book/84992

Email Policy

Hamilton Health Hub does not send any confidential information via email unless written and verbal consent is gained from the patient, accepting liability of the lack of confidentiality.

If you require your medical records, it is recommended you make and appointment with your GP, bring a USB into the practice so that we can upload an encrypted copy for you to take with you to your next GP practice. If you are unable to attend the practice, we can send an encrypted copy of your record to your new practice provided we have received a signed consent form from them with three patient identifiers (name, date of birth, current address etc).

Telephone Policy

Hamilton Health Hub does not send any confidential information via email unless written and verbal consent is gained from the patient, accepting liability of the lack of confidentiality.

If you require your medical records, it is recommended you make and appointment with your GP, bring a USB into the practice so that we can upload an encrypted copy for you to take with you to your next GP practice. If you are unable to attend the practice, we can send an encrypted copy of your record to your new practice provided we have received a signed consent form from them with three patient identifiers (name, date of birth, current address etc).

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